Service & Support Desk
In need of assistance?
Primaned provides technical and functional support services for all our products. Our Primaned Service & Support Desk is there to answer your questions around all our project management software and hosting services.
Our support staff consists of highly qualified software engineers with a passion for the project management tools and services we deliver. Our engineers are experienced in both technical IT-related challenges and the functional aspects of the software.
The Primaned Service & Support Desk is also your point of contact for all our hosting and other SLA services. The Service Desk will coordinate actions and requests together with our Primaned Consultants and partners to get your queries/incidents solved.
Our Support Services are available for all customers with a valid maintenance contract or SLA. For Oracle products, a Customer Support Identifier (CSI) number is expected upon first contact.
Primaned Service & Support Desk:
Regular Service Hours
Mon- to Friday from 09:00 to 17:00, excl. public holidays in The Netherlands.
Hosting Service Hours
Severity 1 | 24/7 (with active Global Support contract, separate instructions supplied)
All other | Mon- to Friday from 09:00 to 17:00, excl. public holidays in The Netherlands.
Support Services Catalog
To alleviate the concerns of organisations, Primaned B.V. offers a range of support services, including technical and consulting services. The services can be obtained through various packages (Bronze, Silver, Gold and Platinum) or customised compositions (with or without management or monitoring), each with different levels and components. The Support Services Catalogue provides an overview of these options.
Call or mail our Service and Support Desk
Remote support
Click on below icon when our service desk employee asks you to.
